Privacy Policy

Utterly AI ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (the "Website") or use our AI-powered services ("Services"). By accessing and using our Website and Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information from you in several ways, including:

a. Personal Information
When you create an account, sign up for our services, or contact us, we may collect personal details such as name, email address, phone number, business name, and billing and payment information.

b. Usage Data
We may collect information about how you access and interact with our Website, including IP address, browser type and version, device information, pages visited, time spent on each page, and referring URL.

c. AI Interaction Data
When you or your customers interact with our AI-powered chatbots and voice bots, we may collect chatbot conversation transcripts and logs, voice bot call recordings and transcriptions, user inputs and responses, appointment booking details, lead information, and behavioural data related to chatbot engagement.

d. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data on user interactions with our Website. You can control cookies through your browser settings.

2. How We Use Your Information

• To provide and manage your services and AI chatbot deployments.
• To improve AI performance through training and refinement of our systems.
• To communicate with you regarding your account and services.
• To generate performance reports and analytics.
• To improve our Website and personalise your experience.
• For marketing and promotions — you can opt out at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (CRM platforms, telephony providers, AI processing services, payment processors), and where required by law.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. No method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

5. AI-Specific Data Practices

• Chatbot and voice bot conversations may be recorded and stored for quality assurance and service improvement.
• Anonymised and aggregated interaction data may be used to improve our AI models. Personal identifiers are removed before any data is used for training purposes.
• AI interaction data is retained for the duration of your service agreement plus a reasonable period thereafter.
• You are responsible for notifying your customers that they may be interacting with an AI-powered system and that interactions may be recorded.

6. Your Data Protection Rights

You may have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time. To exercise your rights, contact us at [email protected].

7. Children's Privacy

Our Website and Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

8. International Data Transfers

As a company based in Queensland, Australia, your personal information may be transferred to and stored in servers located outside of your country, including AI processing services and cloud infrastructure. By using our Services, you consent to the transfer of your data to these locations.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Utterly AI
Website: utterlyai.com.au
Email: [email protected]